Shipping

We endeavour to despatch your orders as quickly as possible, usually within one or two working days.

UK orders

We generally ship by Royal Mail first class. Large orders and perishable items such as fresh frozen pollen go signed for so please make sure you can arrange to be there or to pick them up from a delivery office.

International orders

International orders generally go by Royal Mail signed for; we have not yet put international shipping prices on this site so please contact us for a quote. PLease note that some items such as fresh kefir grains and frozen products cannot be shipped outside the UK as the transit time is too long. You can purchase dehydrated kefir grains from anywhere in the world. Please be aware of customs regulations in your country for anything you purchase from us as we cannot be responsible for goods lost in this way.

Delivery to Western Europe should take 3 working days and for the rest of the world 5 working days from dispatch, but can take much longer especially if your item needs to clear customs.

Goods in jars and bottles

These go by courier, again in the case of international orders please contact us for a quotation for shipping.

If you do not receive your package within 7 days, please contact us. Often your package will be at the local Royal Mail delivery office awaiting collection. If the package is returned to us there will be a charge for re-delivery.

Please note that some products are fresh delivered direct from the producers so will be delivered separately from the rest of your order.

You can see what you will be charged for shipping before you confirm your order.  We keep our shipping charges as reasonable as we can whilst covering packaging and postage costs.  Packaging materials are recycled wherever possible. There is a flat rate of £5.95 for UK orders, with free shipping for orders of £100 or more.